About Apple Valley Water Damage Pros

What we do

Apple Valley Water Damage Pros answers the phone when water gets into a home. The line is staffed 24 hours a day, every day, and licensed and insured restoration professionals are sent to the job. The work covers removing water, drying the structure, cleaning, repairing and, when needed, removing mold.

We keep the process plain. You describe what happened, we explain the scope and price before work starts and a crew is sent the same day when one is available. We do not promise an arrival time, because it depends on crew availability and where you are.

Why a local line matters

Water damage rewards speed, and a call that goes to a distant call center wastes it. Our home base is on Highway 18 in Apple Valley, which puts the dispatcher closer to the town, the Mojave River on its west side and the roads around Bear Valley Road. When you give an address, the person on the line knows where it is.

Local knowledge also affects the work. Homes here deal with long cooling seasons, cold winter nights and the occasional hard storm. Utilities differ by address as well, with Apple Valley Ranchos Water Company and Golden State Water serving different parts of town, and with some homes on septic instead of sewer.

How we work

1. A dispatcher takes your call, asks what happened and tells you what to shut off.
2. A crew assesses the loss with moisture meters and thermal imaging and writes a scope of work.
3. Scope and price are explained before work starts.
4. Water is removed, the structure is dried and readings are logged at each visit.
5. Cleanup and repair follow once the structure reads dry.
6. You receive photos, readings and a written scope that you can give your insurer.

We work to the published ANSI/IICRC S500 and S520 standards as the reference for water damage and mold remediation. They are industry standards, not credentials we claim, and it is fair to ask any company how it applies them.

What we will not claim

A new local business should be straightforward about what it can show. We do not post reviews, ratings or customer counts, because we want to earn them honestly. We do not list a license number on this page because crews are dispatched under their own licenses, and we say that plainly.

We also do not approve insurance claims or promise how a claim will turn out. Coverage belongs to your insurer, and your policy language decides it. Our job is to document the loss clearly and do the work properly.

What to do before we arrive

While you wait, shut off the water if you can, keep clear of wet electrical equipment and call the utility or 911 if water has reached the panel. Photograph the damage before anything is moved. These steps are safety guidance only and never replace the instructions of your utility or emergency services.

Emergency calls and planned work

Emergency calls and planned repairs are handled differently. An emergency call, such as a burst pipe at night, gets a dispatcher who tells you how to stop the water and when a crew can be sent. Planned work, such as repairing a ceiling after the structure has dried, begins with an assessment and a written scope.

Both kinds of work follow the same principle. We explain what the job involves and what it costs before work starts, and we do not ask you to decide anything under pressure that can wait for a conversation. If a job is outside what we do, such as roof repair or foundation drainage, we say so and suggest the right trade.

What a fair estimate should show

• The rooms and areas included in the scope
• Which stages are covered, such as extraction, drying, cleanup and repair
• How drying equipment is counted, and how readings will be documented
• What is excluded, and how hidden damage will be handled if found
• How payment is structured and when it is due

Use that list with any company you consider, including us. A company that cannot explain its scope in plain language is a company to question.

Areas we serve

We serve Apple Valley, including ZIP codes 92307 and 92308, and the nearby cities of Victorville, Hesperia and Adelanto. Our service area page lists ZIP codes and communities.

Our services page explains each stage of restoration, from emergency water removal to water damage repair and mold remediation.

Where to find us

Our address is 20162 US Highway 18, Apple Valley, CA 92307. The phone line is (760) 769-1159 and the email is contact@applevalleywaterdamagepros.com. Visit the contact page for a map and tips on what to have ready when you call.

Frequently asked questions